Managed Application Services for Enterprises

Much Greater Availability, Security, and Control for Business Applications

Businesses and technology are inextricably linked, and companies don’t run unless their enterprise applications do. Technology that was once “good enough” requires absolute excellence. Companies need solutions that directly contribute toward generating revenue, attracting new customers, reducing costs, and getting to market faster. But, the increased complexity of enterprise applications (ERP) often outstrips the available personnel, time, or budget needed to operate the software at its full potential.

Managed Application Services from Velocity provide the availability, security, and control companies need to fully realize the value of ERP. Built on private cloud technology, Velocity gives companies much more flexibility in running their business – increasing service levels, lowering costs, and improving software performance, while providing staff with the time and tools to better manage the business.

Guaranteed Availability

Velocity provides a complete application hosting solution – applications, databases, infrastructure, and day-to-day operational support – to ensure your applications deliver. This includes:

• Service Level Agreements – Guaranteed performance and availability for your enterprise applications and business processes, not just the infrastructure your application sits on.
• Functional Help Desk Support – Application experts are just a phone call away to explain how a feature in your application works or an easier way of getting something done.
• Disaster Recovery Solutions – Velocity can deliver a full-range of Disaster Recovery solutions to support your organization’s Recovery Time (RTO) and Recovery Point Objectives (RPO).

Security to Minimize Business Risk

For Velocity, safeguarding your data isn’t just a product feature of our managed hosting, it’s how we deliver the service. Our application management services include:

• Private cloud infrastructure – Providing all the cost advantages and time-to-market benefits of cloud computing, but with much greater security and control for our customers.
• 24/7 monitoring and support – Velocity monitors the physical infrastructure and data access paths of your application to ensure it’s accessible 24/7 to authorized personnel
• SSAE 16 (SOC 1) Type II audit controls – For years, Velocity has invested in demonstrating compliance with SSAE 16 (SOC 1) Type II standards.

More Control Over Your Business

We understand that applications are a means to an end. Velocity helps you exert greater control over your business with ERP application hosting, including:

• Upgrade support – Our service provides support for vendor patches, service packs, and application upgrades to keep your solution operating at its best. We also retrofit your business process customizations (e.g. interface, custom code, custom objects) – a huge benefit – so your application works the way you need it to.
• Lower, predictable monthly fee – We manage enterprise applications for less than our customers can do it on their own with a predictable monthly fee that eliminates capital expenditures.
• Application intelligence and expertise – Our proprietary tools and professional services experts provide application intelligence to pinpoint ways you can run business processes more efficiently.

Managed Application Services from Velocity provide greater availability, security, and control to help companies fully realize the value of their ERP investments.